Head of IFM Strategy Performance

Grow with us

About this opportunity:

Ericsson's Real Estate (RE) team is accountable for the company's global Real Estate portfolio, creating and operating an engaging physical and digital workplace experience! It supports innovation and productivity and enables users to be their best. It partners with Ericsson businesses on value creation, sustainability, and brand experience. The company has a hybrid working policy and is on a journey to new ways of working and a step towards a change in workplace experience.

Global Workplace Operations (GWO) is within the RE organization. It is accountable for strategy development and delivering Workplace Experience, Facilities Management, Workplace Services, and RE Sustainability across Ericsson's global portfolio. GWO ensures RE solutions are customized to reflect business and user profiles at 350 locations worldwide. GWO uses an outsourced IFM model to deliver solutions, allowing the in-house team to focus more on stakeholder engagement.

This role leads a new unit and team; GWO owns and drives the RE sub-strategies for Services and Sustainability and elevates, inspires and manages the relationships with the IFM partners who deliver services and experience across the Global portfolio. It reports to the Head of Global Workplace Operations and is a member of the GWO leadership team. 

What you will do:

• Own, manage, and lead the development of RE sub-strategies in GWO and drive agreed-upon transformation through the unit. Key transformation areas are Workplace Experience (services and amenities, health and wellbeing, and social and community engagement) and digitalization of user services.
• Lead engagement and relationship management with Ericsson's IFM partners via Geographic leads and Performance analysts.
• Develop and roll out Global best practices to harmonize working methods, leverage the relationship with our 2 IFM Partners, and lead supplier governance and the RFS cycle for GWO.
• Provide simplified contract mechanism interpretation on a scheduled and ad hoc basis to RE GWO Geos Teams. Build the partnership elements and enhance collaboration with the IFM Partner.
• Drive and ensure the governance structure in the IFM contracts is followed and aligned to RE GWO strategy and goals.
• Support the REPO RE Finance Admin Team sharing best practises and collaboration.
• Collaborate, network, and share knowledge with GFGO BC Sourcing & Real Estate, streamlining all Finance reporting and aligning global IFM budget-setting processes and forecasts.
• Ensure the development of the RE Sustainability strategy to meet Ericsson's Net Zero in its own operations target by 2030 and other environmental objectives. Meet Group targets, ensure accurate reporting and drive initiatives to reduce the RE environmental footprint (e.g. waste and water reduction).
• Lead a unit consisting of 4 Geographic IFM Relationship leads, a Sustainability lead, 2 Performance analysts and Transformation Delivery Project Manager.
• The successful candidate will work closely with Real Estate Portfolio and Project Management, Workplace Community and innovation, and Strategy and transformation units.

The skills you bring:

• Excellent communication skills and a high level of personal stakeholder engagement strategy, inspiring your team and partners to achieve innovative solutions.
• Subject matter expertise, with a strong understanding of market trends and FM procurement models
• Radical and innovative thinking with a challenger mindset
• Experience in leading and governing Global IFM relationships at a senior level (either as a customer or supplier)
• An inspiring leadership style with the ability to influence colleagues and internal stakeholders
• The ability to make change and manage improvement.
• Integrity in all business activity
• Commercial mindedness and able to articulate contract terms for practical application.

Join our Team

About this opportunity:

Ericsson is seeking a dedicated individual for the role of Workplace Management. The successful candidate will be tasked with ensuring the delivery of Workplace Experience and FM services across Ericsson's premises in defined market areas excluding Functional or Project Offices. This role requires active collaboration with various Ericsson units, partners, suppliers, and customers, to secure an engaging physical/digital workplace environment that enhances wellbeing, productivity, and brand experience. As part of this role, the candidate will also drive RE strategies, execute on financial control, meet sustainability targets, and implement RE compliance and security measures.

What you will do:

- Drive engagement with key stakeholders and internal partners to define priorities and execute on the GWO dimension.

- Ensure GWO compliance and regulate risks including building code, EHS, BCM, Compass etc.

- Manage financial aspects and cost control for optimal efficiency.

- Understand end-user needs and implement physical and digital workplace strategies to meet these needs.

- Manage GWO suppliers to ensure the delivery aligns with the RE strategy and objectives.

- Leverage Ericsson's branding and content to create inspiring workplaces.

- Use data and analytics in decision-making for the enhancement of Workplace Experience.

- Interpret the Ericsson ecosystem to cater to local needs and conditions.

- Design and execute strategies to achieve specified targets.

The skills you bring:

- Business Acumen.

- Occupational health and safety.

- Negotiation.

- Sustainability and Corporate Responsibility.

- Business Efficiency.

- Financial Analysis.

- Energy Management.

- Change Management.

- Key customers and stakeholders management.

- Business Communication.

- Business Metrics.

- Supplier Management.

- Project management.

- Operations Management.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Ireland (IE) || Athlone

Req ID: 759865